What to Do if Your Online Police Clearance Application is Rejected?

Applying for a police clearance online offers convenience, but sometimes things don’t go as planned. One of the most common challenges applicants face is having their online police clearance application rejected. This can be frustrating and make you confused about what went wrong and how to fix it. 

To resolve the issue, correct any mistakes in your application, ensure all required documents are submitted, and verify your payment. If the problem is related to a criminal record or system error, contact the police clearance office for assistance. 

Once the issue is resolved, you can re-submit your application for processing.

police clearance application rejection

Reasons for Rejection of Police Clearance Application

There are several reasons why an online Police Clearance application might be rejected. Below are the most common issues that applicants face:

Incomplete or Incorrect Information

One of the most common reasons for rejection is submitting incomplete or inaccurate personal details. This could include errors in your name, address, or birthdate. If the system identifies any difference between the information you provided and the data in government records, your application may be rejected.

Errors in Document Submission

If your uploaded documents are unclear or do not meet the required specifications, the system may reject your application. Common issues include blurry photos of your ID, invalid government-issued IDs, or failure to meet the specified document file size or format.

Mismatch of Details

A mismatch between the details you entered and the records on file in government databases can also lead to rejection. 

For example, suppose your records at the National Bureau of Investigation (NBI) or other agencies contain different information. In that case, the system might identify this as an issue, causing your application to be rejected.

Failure to Meet Eligibility Criteria

Some applicants may be ineligible for a Police Clearance due to a past criminal record or other disqualifications. If your name is flagged due to a criminal record or pending cases, the system may reject your application. 

Additionally, certain local government units may have specific requirements for issuing clearances that you may not meet.

Technical Issues

Sometimes, technical problems like poor internet connectivity or system errors on the Police Clearance website can cause your application to fail. If the system is not able to process your submission correctly, it may result in a rejection.

What to Do After Your Application is Rejected?

After finding out that your application has been rejected, you can take several steps to resolve the issue:

Review Your Application

Before doing anything else, carefully review the application form you submitted. Check for:

  • Incorrect personal details such as misspelled names, incorrect birth dates, or mismatched address information.
  • Document issues such as blurry or incorrectly formatted photos of IDs.

Correcting Errors and Resubmitting the Application

Once you’ve identified any mistakes or issues, make the necessary corrections:

  • Update any incorrect information.
  • Ensure your documents meet the requirements (clear photo, valid ID, proper file size). After making these corrections, you can resubmit your application. Some systems allow you to simply edit and submit your application again. If not, you may need to start a new application.

Visit the Police Station (If Necessary)

Visit the Police Clearance office or the nearest station that handles clearances, if online submission fails even after repeated attempts or if the rejection requires an in-person verification (such as fingerprinting or additional document submission). 

You may be able to submit your application in person to ensure it gets processed correctly.

Resolve HIT Status or Criminal Record Issues

In cases where your application is rejected due to a “HIT” status (a potential match with criminal records) or previous offenses, you will need to resolve the HIT status issues before you can obtain a clearance. 

This may involve:

  • Clearing your record if any charges were filed against you.
  • Follow up with the NBI or other relevant authorities to clear your name if there is any confusion in the records.

Contacting the Police Clearance Help Centre

If you are unable to find the reason for rejection or if the system does not explain the issue clearly, you can contact the help centre. Reach out to the customer service team through:

  • Hotline: 117
  • For General Inquiries: (02) 723-0401 or loc 766

The help centre will be able to give you specific information about why your application was rejected and what steps you need to take to fix it.

Tips to Avoid Application Rejection in the Future

To minimize the chances of your Police Clearance application being rejected in the future, keep these tips in mind:

Double-Check Information

Always verify your personal details before submitting your application. Make sure that:

  • Your full name matches the one in your government-issued IDs.
  • Your address and birthdate are correct.

Ensure Document Quality

The quality of your submitted documents is crucial. Here are a few tips:

  • Use high-resolution photos of your ID.
  • Ensure that the documents are clear and legible.
  • Double-check the required file format and file size.

Stay Informed About Requirements

The requirements for Police Clearance can change, so always check the official website for the latest updates. Make sure that you meet all the eligibility criteria before submitting your application.

Frequently Asked Questions

You can check the status of your application by logging into the official Police Clearance online portal. There will be an option to view your application status, and if rejected, the system will typically provide a reason.

The processing time may vary depending on the reason for the rejection and the speed of the system. If you resubmit your application with all the correct details, you may expect to receive your clearance within the usual processing timeframe, which is typically 3 to 5 business days.

If the reason for rejection is unclear or if you need assistance, you can contact the Police Clearance customer support team via their official hotlines, email support, or live chat (if available) on the website.

Conclusion 

Getting your Police Clearance application rejected can be frustrating, but understanding why it happened and knowing what steps to take next can help you quickly resolve the issue. By reviewing your application, contacting support, and ensuring that your documents meet the required standards, you can increase your chances of a successful clearance in the future. 

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